Refund Policy

1. Subscriptions — 14 days

You can request a refund of a subscription payment within 14 days of the charge, for a first purchase and for a renewal. We refund the payment minus the value of the included balance you have already spent in that period.

After 14 days, subscription payments are not refundable. You can cancel at any time and keep access until the end of the paid period, and you will not be charged again.

2. Balance top-ups

• Unspent balance from a top-up can be refunded within 14 days of purchase.
• Balance that has already been spent on AI agents, voice, hosting or other usage is not refundable, because the costs have already been incurred with our providers.
• Included balance that comes with a plan is not refundable separately from the plan.

3. When we always refund

If you were charged twice, charged after cancelling, or could not use the Service because of a failure on our side, we will refund the affected amount regardless of the 14-day period.

4. Enterprise

Enterprise agreements follow the refund terms in the agreement.

5. How to request a refund

Email [email protected] from the address of your account with the workspace name and the date of the payment, or reply to your Paddle.com receipt. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Nothing in this policy limits your statutory rights as a consumer.